Exceeding our Patient's Expectations
In 1993, JPS began a program to enhance patient satisfaction and to create a service culture for our employees. This program, called Service Excellence, involves every department and every employee in an ongoing effort to provide excellent service.
Measuring Satisfaction
JPS has hired Press Ganey Associates to conduct patient satisfaction surveys. If you have received a survey, please take a few minutes to complete it and return it in the self-addressed envelope. Or, send us an email.
Patient Satisfaction Reports
Concerns and Complaints
JPS Health Network places emphasis on the continuous provision of safe, high quality care. When patients or family members have concerns about patient safety or quality of care, they are encouraged to immediately notify the supervisor in the area where care is being delivered. Complaints may also be filed with the Patient Relations office, 817-927-1333. Because JPS is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), concerns may also be filed with that organization by calling 1-800-994-6610.
Information about filing a complaint with JCAHO can be found here.
The form to file a complaint with JCAHO can be found here.