Patient Experience

WE are the patient experience.
WE are centered in care, powered by pride.

Patient-centered care is the guiding principle of JPS Health Network. The patient experience is the sum of all interactions that influence our patients’ perceptions of every aspect of the network.
Everyone who wears the JPS badge represents the patient experience to every patient and family member seeking care. Their commitment to our mission of transforming healthcare delivery for the communities we serve is evidenced by every smile, laugh and act of compassion. More than 5,000 nurses, practitioners, ancillary and support services team members make up the JPS Health Network.

Hospital	*January 2017*
HCAHPS Overall Rating	78.0
Care Transitions	47.2
Cleanliness / Quietness	70.2
Communication About Meds	70.5
Communication With Doctors	84.6
Communication With Nurses	81.4
Discharge Information	92.2
Pain Management	77.2
Responsiveness of Staff	69.1
Would Recommend Hospital	78.5

Hospital	*December 2016*
HCAHPS Overall Rating	76.3
Care Transitions	45.5
Cleanliness / Quietness	73.2
Communication About Meds	71.1
Communication With Doctors	84.2
Communication With Nurses	81.4
Discharge Information	91.4
Pain Management	77.2
Responsiveness of Staff	72.1
Would Recommend Hospital	77.3

Hospital	*November 2016*
HCAHPS Overall Rating	77.2
Care Transitions	43.1
Cleanliness / Quietness	72.5
Communication About Meds	71.8
Communication With Doctors	83.9
Communication With Nurses	81.3
Discharge Information	94.2
Pain Management	70.1
Responsiveness of Staff	68.3
Would Recommend Hospital	76.8

Hospital	*October 2016*
HCAHPS Overall Rating	79.6
Care Transitions	48.1
Cleanliness / Quietness	71.9
Communication About Meds	71.2
Communication With Doctors	80.3
Communication With Nurses	80.4
Discharge Information	92.0
Pain Management	74.0
Responsiveness of Staff	67.1
Would Recommend Hospital	75.6

Hospital	*September 2016*
HCAHPS Overall Rating	74.8
Care Transitions	43.1
Cleanliness / Quietness	67.5
Communication About Meds	71.2
Communication With Doctors	82.3
Communication With Nurses	79.3
Discharge Information	90.5
Pain Management	74.4
Responsiveness of Staff	68.2
Would Recommend Hospital	76.4

Hospital	*August 2016*
HCAHPS Overall Rating	79.2
Care Transitions	45.7
Cleanliness / Quietness	70.7
Communication About Meds	74.5
Communication With Doctors	82.8
Communication With Nurses	80.3
Discharge Information	91.3
Pain Management	75.3
Responsiveness of Staff	70.5
Would Recommend Hospital	79.0

Hospital	*July 2016*
HCAHPS Overall Rating	76.6
Care Transitions	46.9
Cleanliness / Quietness	75.6
Communication About Meds	77.1
Communication With Doctors	85.4
Communication With Nurses	83.1
Discharge Information	90.3
Pain Management	73.9
Responsiveness of Staff	73.4
Would Recommend Hospital	76.6

Hospital	*June 2016*
HCAHPS Overall Rating	81.1
Care Transitions	49.0
Cleanliness / Quietness	70.1
Communication About Meds	75.8
Communication With Doctors	84.4
Communication With Nurses	81.4
Discharge Information	91.6
Pain Management	76.2
Responsiveness of Staff	72.4
Would Recommend Hospital	80.7

Hospital	*May 2016*
HCAHPS Overall Rating	79.2
Care Transitions	48.1
Cleanliness / Quietness	73.4
Communication About Meds	76.9
Communication With Doctors	85.6
Communication With Nurses	85.2
Discharge Information	91.6
Pain Management	70.6
Responsiveness of Staff	71.2
Would Recommend Hospital	79.5

Hospital	*April 2016*
HCAHPS Overall Rating	80.6
Care Transitions	50.8
Cleanliness / Quietness	71.5
Communication About Meds	73.9
Communication With Doctors	85.8
Communication With Nurses	83.9
Discharge Information	89.1
Pain Management	77.5
Responsiveness of Staff	74.1
Would Recommend Hospital	78.7

Hospital	*March 2016*
HCAHPS Overall Rating	80.3
Care Transitions	49.8
Cleanliness / Quietness	73.5
Communication About Meds	77.7
Communication With Doctors	86.5
Communication With Nurses	85.3
Discharge Information	89.4
Pain Management	76.9
Responsiveness of Staff	74.9
Would Recommend Hospital	82.4

Hospital	*February 2016*
HCAHPS Overall Rating	85.5
Care Transitions	46.7
Cleanliness / Quietness	70.3
Communication About Meds	80.3
Communication With Doctors	87.9
Communication With Nurses	85.7
Discharge Information	90.8
Pain Management	77.1
Responsiveness of Staff	75.1
Would Recommend Hospital	79.7

Hospital	*January 2016*
HCAHPS Overall Rating	83.7
Care Transitions	45.3
Cleanliness / Quietness	67.7
Communication About Meds	72.0
Communication With Doctors	84.9
Communication With Nurses	83.5
Discharge Information	90.8
Pain Management	74.9
Responsiveness of Staff	74.2
Would Recommend Hospital	82.5

Hospital	*December 2015*
HCAHPS Overall Rating	76.8
Care Transitions	57.3
Cleanliness / Quietness	63.6
Communication About Meds	64.1
Communication With Doctors	81.3
Communication With Nurses	78.6
Discharge Information	89.3
Pain Management	76.0
Responsiveness of Staff	67.3
Would Recommend Hospital	76.2

Hospital	*November 2015*
HCAHPS Overall Rating	64.5
Care Transitions	49.4
Cleanliness / Quietness	61.0
Communication About Meds	65.7
Communication With Doctors	77.9
Communication With Nurses	64.1
Discharge Information	89.2
Pain Management	62.5
Responsiveness of Staff	62.5
Would Recommend Hospital	66.4

Hospital	*October 2015*
HCAHPS Overall Rating	79.5
Care Transitions	54.5
Cleanliness / Quietness	65.7
Communication About Meds	71.6
Communication With Doctors	80.9
Communication With Nurses	74.5
Discharge Information	90.9
Pain Management	67.7
Responsiveness of Staff	67.0
Would Recommend Hospital	77.4

Hospital	*September 2015*
HCAHPS Overall Rating	74.3
Care Transitions	55.0
Cleanliness / Quietness	61.9
Communication About Meds	68.4
Communication With Doctors	83.2
Communication With Nurses	80.4
Discharge Information	87.3
Pain Management	63.7
Responsiveness of Staff	69.5
Would Recommend Hospital	73.2

Hospital	*August 2015*
HCAHPS Overall Rating	78.8
Care Transitions	52.8
Cleanliness / Quietness	67.4
Communication About Meds	61.4
Communication With Doctors	81.1
Communication With Nurses	79.1
Discharge Information	86.7
Pain Management	71.2
Responsiveness of Staff	68.1
Would Recommend Hospital	71.9

Hospital	*July 2015*
HCAHPS Overall Rating	76.6
Care Transitions	54.7
Cleanliness / Quietness	64.1
Communication About Meds	58.6
Communication With Doctors	83.2
Communication With Nurses	74.9
Discharge Information	88.2
Pain Management	64.9
Responsiveness of Staff	65.2
Would Recommend Hospital	77.4

Hospital	*June 2015*
HCAHPS Overall Rating	76.9
Care Transitions	56.0
Cleanliness / Quietness	65.5
Communication About Meds	67.1
Communication With Doctors	83.6
Communication With Nurses	78.0
Discharge Information	87.0
Pain Management	70.7
Responsiveness of Staff	66.3
Would Recommend Hospital	73.8

Hospital	May 2015
HCAHPS Overall Rating	80.2
Care Transitions	53.7
Cleanliness / Quietness	66.2
Communication About Meds	63.3
Communication With Doctors	80.0
Communication With Nurses	81.6
Discharge Information	89.4
Pain Management	72.0
Responsiveness of Staff	72.0
Would Recommend Hospital	69.9

Hospital	*April 2015*
HCAHPS Overall Rating	70.3
Care Transitions	51.7
Cleanliness / Quietness	68.0
Communication About Meds	71.3
Communication With Doctors	77.6
Communication With Nurses	79.6
Discharge Information	87.1
Pain Management	68.1
Responsiveness of Staff	62.8
Would Recommend Hospital	70.7

Hospital	*March 2015*
HCAHPS Overall Rating	71.0
Care Transitions	50.4
Cleanliness / Quietness	66.8
Communication About Meds	71.5
Communication With Doctors	84.6
Communication With Nurses	81.0
Discharge Information	87.7
Pain Management	76.3
Responsiveness of Staff	65.3
Would Recommend Hospital	74.4

Hospital	*February 2015*
HCAHPS Overall Rating	69.4
Care Transitions	52.1
Cleanliness / Quietness	67.0
Communication About Meds	65.3
Communication With Doctors	83.4
Communication With Nurses	80.3
Discharge Information	92.1
Pain Management	70.5
Responsiveness of Staff	61.9
Would Recommend Hospital	73.0

Hospital	*January 2015*
HCAHPS Overall Rating	71.5
Care Transitions	53.0
Cleanliness / Quietness	63.0
Communication About Meds	64.1
Communication With Doctors	78.5
Communication With Nurses	75.1
Discharge Information	84.4
Pain Management	72.5
Responsiveness of Staff	67.2
Would Recommend Hospital	72.5

Hospital	*December 2014*
HCAHPS Overall Rating	55.8
Care Transitions	49.0
Cleanliness / Quietness	58.9
Communication About Meds	64.6
Communication With Doctors	72.7
Communication With Nurses	68.9
Discharge Information	83.8
Pain Management	61.7
Responsiveness of Staff	67.1
Would Recommend Hospital	65.4

Hospital	*November 2014*
HCAHPS Overall Rating	73.9
Care Transitions	57.6
Cleanliness / Quietness	59.4
Communication About Meds	67.6
Communication With Doctors	80.0
Communication With Nurses	79.2
Discharge Information	89.3
Pain Management	68.8
Responsiveness of Staff	78.0
Would Recommend Hospital	74.3

Emergency Department	*January 2017*
Overall Rating of Facility	53.3
Cleanliness / Quietness	74.5
Communication With Nurses	69.2
Communication With Providers	81.8
Discharge Information	54.5
Pain Management	50.0
Would Recommend Hospital	60.0

Emergency Department	*December 2016*
Overall Rating of Facility	63.2
Cleanliness / Quietness	76.2
Communication With Nurses	80.0
Communication With Providers	85.3
Discharge Information	63.3
Pain Management	60.3
Would Recommend Hospital	79.2

Emergency Department	*November 2016*
Overall Rating of Facility	65.6
Cleanliness / Quietness	67.6
Communication With Nurses	77.8
Communication With Providers	82.8
Discharge Information	63.4
Pain Management	61.8
Would Recommend Hospital	72.2

Emergency Department	*October 2016*
Overall Rating of Facility	47.8
Cleanliness / Quietness	63.0
Communication With Nurses	72.4
Communication With Providers	73.7
Discharge Information	54.5
Pain Management	51.8
Would Recommend Hospital	64.5

Emergency Department	*September 2016*
Overall Rating of Facility	59.7
Cleanliness / Quietness	66.5
Communication With Nurses	75.9
Communication With Providers	80.1
Discharge Information	67.1
Pain Management	51.8
Would Recommend Hospital	66.9

Emergency Department	*August 2016*
Overall Rating of Facility	55.8
Cleanliness / Quietness	59.6
Communication With Nurses	72.1
Communication With Providers	73.1
Discharge Information	61.2
Pain Management	54.0
Would Recommend Hospital	62.4

Emergency Department	*July 2016*
Overall Rating of Facility	58.2
Cleanliness / Quietness	65.2
Communication With Nurses	71.3
Communication With Providers	72.6
Discharge Information	58.2
Pain Management	50.7
Would Recommend Hospital	67.0

Emergency Department	*June 2016*
Overall Rating of Facility	55.5
Cleanliness / Quietness	68.0
Communication With Nurses	70.7
Communication With Providers	79.1
Discharge Information	59.9
Pain Management	53.5
Would Recommend Hospital	61.4

Emergency Department	*May 2016*
Overall Rating of Facility	64.4
Cleanliness / Quietness	74.4
Communication With Nurses	77.4
Communication With Providers	85.1
Discharge Information	66.1
Pain Management	62.9
Would Recommend Hospital	73.5

Emergency Department	*April 2016*
Overall Rating of Facility	59.4
Cleanliness / Quietness	70.1
Communication With Nurses	76.6
Communication With Providers	79.4
Discharge Information	69.4
Pain Management	58.1
Would Recommend Hospital	71.4

Emergency Department	*March 2016*
Overall Rating of Facility	60.9
Cleanliness / Quietness	62.7
Communication With Nurses	74.4
Communication With Providers	80.2
Discharge Information	61.0
Pain Management	63.5
Would Recommend Hospital	68.7

Emergency Department	*February 2016*
Overall Rating of Facility	60.2
Cleanliness / Quietness	68.4
Communication With Nurses	72.8
Communication With Providers	77.7
Discharge Information	61.3
Pain Management	53.6
Would Recommend Hospital	66.0

Emergency Department	*January 2016*
Overall Rating of Facility	64.7
Cleanliness / Quietness	76.8
Communication With Nurses	75.8
Communication With Providers	73.6
Discharge Information	54.9
Pain Management	60.0
Would Recommend Hospital	76.0

Emergency Department	*December 2015*
Overall Rating of Facility	58.8
Cleanliness / Quietness	73.0
Communication With Nurses	76.6
Communication With Providers	78.6
Discharge Information	57.9
Pain Management	62.5
Would Recommend Hospital	67.2

Emergency Department	*November 2015*
Overall Rating of Facility	57.3
Cleanliness / Quietness	69.2
Communication With Nurses	72.7
Communication With Providers	83.7
Discharge Information	58.6
Pain Management	53.8
Would Recommend Hospital	66.3

Emergency Department	*October 2015*
Overall Rating of Facility	50.5
Cleanliness / Quietness	75.7
Communication With Nurses	76.7
Communication With Providers	80.1
Discharge Information	56.8
Pain Management	49.3
Would Recommend Hospital	57.0

Emergency Department	*September 2015*
Overall Rating of Facility	58.6
Cleanliness / Quietness	69.1
Communication With Nurses	73.5
Communication With Providers	77.8
Discharge Information	66.7
Pain Management	62.8
Would Recommend Hospital	71.7

Emergency Department	*August 2015*
Overall Rating of Facility	60.9
Cleanliness / Quietness	63.6
Communication With Nurses	75.9
Communication With Providers	80.6
Discharge Information	62.8
Pain Management	52.9
Would Recommend Hospital	74.7

Emergency Department	*July 2015*
Overall Rating of Facility	50.0
Cleanliness / Quietness	55.2
Communication With Nurses	61.0
Communication With Providers	74.6
Discharge Information	51.6
Pain Management	60.8
Would Recommend Hospital	54.7

Emergency Department	*June 2015*
Overall Rating of Facility	59.3
Cleanliness / Quietness	71.9
Communication With Nurses	75.7
Communication With Providers	82.6
Discharge Information	61.9
Pain Management	57.6
Would Recommend Hospital	68.2

Emergency Department	*May 2015*
Overall Rating of Facility	62.6
Cleanliness / Quietness	73.8
Communication With Nurses	74.4
Communication With Providers	76.6
Discharge Information	59.7
Pain Management	52.7
Would Recommend Hospital	70.4

Emergency Department	April 2015
Overall Rating of Facility	63.0
Cleanliness / Quietness	72.3
Communication With Nurses	75.9
Communication With Providers	83.1
Discharge Information	55.4
Pain Management	47.6
Would Recommend Hospital	71.3

Emergency Department	*March 2015*
Overall Rating of Facility	60.3
Cleanliness / Quietness	69.6
Communication With Nurses	72.1
Communication With Providers	82.4
Discharge Information	66.2
Pain Management	56.7
Would Recommend Hospital	64.9

Emergency Department	*February 2015*
Overall Rating of Facility	60.0
Cleanliness / Quietness	67.6
Communication With Nurses	76.9
Communication With Providers	83.3
Discharge Information	60.3
Pain Management	50.0
Would Recommend Hospital	75.0

Emergency Department	*January 2015*
Overall Rating of Facility	61.7
Cleanliness / Quietness	69.4
Communication With Nurses	68.1
Communication With Providers	73.8
Discharge Information	55.7
Pain Management	47.5
Would Recommend Hospital	66.1

Emergency Department	*December 2014*
Overall Rating of Facility	60.0
Cleanliness / Quietness	75.3
Communication With Nurses	78.2
Communication With Providers	76.3
Discharge Information	57.5
Pain Management	58.8
Would Recommend Hospital	63.4

Emergency Department	*November 2014*
Overall Rating of Facility	61.8
Cleanliness / Quietness	78.9
Communication With Nurses	82.3
Communication With Providers	88.5
Discharge Information	64.3
Pain Management	56.3
Would Recommend Hospital	62.5

Primary Care Clinics	*January 2017*
Courteous and Helpful Staff	79.2
Got Care When Needed	57.7
Provider Communication	81.4
Would Recommend	79.5
Overall Provider Rating	78.8
Pediatric & SBC Overall Provider Rating	83.1

Primary Care Clinics	*December 2016*
Courteous and Helpful Staff	77.2
Got Care When Needed	60.4
Provider Communication	81.0
Would Recommend	78.0
Overall Provider Rating	79.6
Pediatric & SBC Overall Provider Rating	86.8

Primary Care Clinics	*November 2016*
Courteous and Helpful Staff	82.3
Got Care When Needed	59.9
Provider Communication	82.6
Would Recommend	76.8
Overall Provider Rating	77.9
Pediatric & SBC Overall Provider Rating	88.4

Primary Care Clinics	*October 2016*
Courteous and Helpful Staff	77.7
Got Care When Needed	51.9
Provider Communication	80.6
Would Recommend	79.4
Overall Provider Rating	78.5
Pediatric & SBC Overall Provider Rating	85.3

Primary Care Clinics	*September 2016*
Courteous and Helpful Staff	80.0
Got Care When Needed	55.4
Provider Communication	82.2
Would Recommend	75.2
Overall Provider Rating	79.3
Pediatric & SBC Overall Provider Rating	82.5

Primary Care Clinics	*August 2016*
Courteous and Helpful Staff	80.3
Got Care When Needed	53.3
Provider Communication	76.8
Would Recommend	75.7
Overall Provider Rating	77.6
Pediatric & SBC Overall Provider Rating	85.5

Primary Care Clinics	*July 2016*
Courteous and Helpful Staff	80.4
Got Care When Needed	60.4
Provider Communication	79.6
Would Recommend	75.6
Overall Provider Rating	78.1
Pediatric & SBC Overall Provider Rating	84.8

Primary Care Clinics	*June 2016*
Courteous and Helpful Staff	81.5
Got Care When Needed	62.0
Provider Communication	84.4
Would Recommend	78.9
Overall Provider Rating	80.5
Pediatric & SBC Overall Provider Rating	88.1

Primary Care Clinics	*May 2016*
Courteous and Helpful Staff	82.9
Got Care When Needed	60.2
Provider Communication	81.8
Would Recommend	76.8
Overall Provider Rating	79.3
Pediatric & SBC Overall Provider Rating	87.4

Primary Care Clinics	*April 2016*
Courteous and Helpful Staff	77.8
Got Care When Needed	59.4
Provider Communication	81.0
Would Recommend	79.3
Overall Provider Rating	77.1
Pediatric & SBC Overall Provider Rating	86.2

Primary Care Clinics	*March 2016*
Courteous and Helpful Staff	73.8
Got Care When Needed	48.9
Provider Communication	78.8
Would Recommend	70.3
Overall Provider Rating	77.1
Pediatric & SBC Overall Provider Rating	79.4

Primary Care Clinics	*February 2016*
Courteous and Helpful Staff	76.9
Got Care When Needed	48.1
Provider Communication	80.3
Would Recommend	77.5
Overall Provider Rating	78.5
Pediatric & SBC Overall Provider Rating	90.2

Primary Care Clinics	*January 2016*
Courteous and Helpful Staff	72.4
Got Care When Needed	50.9
Provider Communication	76.0
Would Recommend	71.7
Overall Provider Rating	74.0
Pediatric & SBC Overall Provider Rating	83.6

Primary Care Clinics	*December 2015*
Courteous and Helpful Staff	78.9
Got Care When Needed	51.7
Provider Communication	82.6
Would Recommend	82.9
Overall Provider Rating	81.4
Pediatric & SBC Overall Provider Rating	86.6

Primary Care Clinics	November 2015
Courteous and Helpful Staff	73.7
Got Care When Needed	50.3
Provider Communication	78.8
Would Recommend	79.6
Overall Provider Rating	79.9
Pediatric & SBC Overall Provider Rating	82.1

Primary Care Clinics	*October 2015*
Courteous and Helpful Staff	74.6
Got Care When Needed	48.0
Provider Communication	74.3
Would Recommend	70.1
Overall Provider Rating	74.9
Pediatric & SBC Overall Provider Rating	84.5

Primary Care Clinics	*September 2015*
Courteous and Helpful Staff	72.1
Got Care When Needed	49.9
Provider Communication	78.9
Would Recommend	72.5
Overall Provider Rating	80.9
Pediatric & SBC Overall Provider Rating	83.5

Primary Care Clinics	*August 2015*
Courteous and Helpful Staff	80.9
Got Care When Needed	56.2
Provider Communication	82.5
Would Recommend	75.8
Overall Provider Rating	83.6
Pediatric & SBC Overall Provider Rating	81.5

Primary Care Clinics	*July 2015*
Courteous and Helpful Staff	74.4
Got Care When Needed	45.0
Provider Communication	80.1
Would Recommend	80.7
Overall Provider Rating	78.2
Pediatric & SBC Overall Provider Rating	89.6

Primary Care Clinics	*June 2015*
Courteous and Helpful Staff	76.8
Got Care When Needed	57.6
Provider Communication	81.3
Would Recommend	77.3
Overall Provider Rating	81.4
Pediatric & SBC Overall Provider Rating	86.4

Primary Care Clinics	*May 2015*
Courteous and Helpful Staff	73.8
Got Care When Needed	54.3
Provider Communication	79.7
Would Recommend	70.7
Overall Provider Rating	78.4
Pediatric & SBC Overall Provider Rating	84.4

Primary Care Clinics	*April 2015*
Courteous and Helpful Staff	69.8
Got Care When Needed	46.3
Provider Communication	76.5
Would Recommend	65.9
Overall Provider Rating	73.5
Pediatric & SBC Overall Provider Rating	92.4

Primary Care Clinics	*March 2015*
Courteous and Helpful Staff	75.9
Got Care When Needed	44.5
Provider Communication	78.8
Would Recommend	73.6
Overall Provider Rating	78.2
Pediatric & SBC Overall Provider Rating	81.3

Primary Care Clinics	*February 2015*
Courteous and Helpful Staff	80.5
Got Care When Needed	51.3
Provider Communication	79.1
Would Recommend	78.1
Overall Provider Rating	81.6
Pediatric & SBC Overall Provider Rating	83.3

Primary Care Clinics	*January 2015*
Courteous and Helpful Staff	76.1
Got Care When Needed	48.1
Provider Communication	75.3
Would Recommend	76.7
Overall Provider Rating	78.7
Pediatric & SBC Overall Provider Rating	82.4

Primary Care Clinics	*December 2014*
Courteous and Helpful Staff	71.2
Got Care When Needed	48.4
Provider Communication	76.3
Would Recommend	69.4
Overall Provider Rating	77.7
Pediatric & SBC Overall Provider Rating	79.4

Primary Care Clinics	*November 2014*
Courteous and Helpful Staff	75.3
Got Care When Needed	49.7
Provider Communication	81.2
Would Recommend	78.4
Overall Provider Rating	81.0
Pediatric & SBC Overall Provider Rating	92.0

Specialty Care Clinics	*January 2017*
Courteous and Helpful Staff	81.2
Got Care When Needed	58.3
Provider Communication	78.5
Would Recommend	73.6
Overall Provider Rating	76.1

Specialty Care Clinics	*December 2016*
Courteous and Helpful Staff	78.9
Got Care When Needed	59.9
Provider Communication	78.3
Would Recommend	75.8
Overall Provider Rating	76.8

Specialty Care Clinics	*November 2016*
Courteous and Helpful Staff	81.2
Got Care When Needed	57.7
Provider Communication	78.4
Would Recommend	74.3
Overall Provider Rating	72.8

Specialty Care Clinics	*October 2016*
Courteous and Helpful Staff	82.0
Got Care When Needed	53.5
Provider Communication	74.6
Would Recommend	72.4
Overall Provider Rating	73.7

Specialty Care Clinics	*September 2016*
Courteous and Helpful Staff	79.8
Got Care When Needed	59.4
Provider Communication	78.1
Would Recommend	77.3
Overall Provider Rating	79.3

Specialty Care Clinics	*August 2016*
Courteous and Helpful Staff	78.5
Got Care When Needed	52.0
Provider Communication	76.3
Would Recommend	75.6
Overall Provider Rating	74.2

Specialty Care Clinics	*July 2016*
Courteous and Helpful Staff	84.7
Got Care When Needed	57.0
Provider Communication	81.1
Would Recommend	82.6
Overall Provider Rating	83.3

Specialty Care Clinics	*June 2016*
Courteous and Helpful Staff	67.7
Got Care When Needed	75.4
Provider Communication	79.5
Would Recommend	76.7
Overall Provider Rating	77.4

Specialty Care Clinics	*May 2016*
Courteous and Helpful Staff	77.8
Got Care When Needed	57.1
Provider Communication	73.9
Would Recommend	75.0
Overall Provider Rating	73.0

Specialty Care Clinics	*April 2016*
Courteous and Helpful Staff	77.4
Got Care When Needed	54.4
Provider Communication	68.4
Would Recommend	60.0
Overall Provider Rating	61.1

Specialty Care Clinics	*March 2016*
Courteous and Helpful Staff	72.1
Got Care When Needed	41.9
Provider Communication	72.9
Would Recommend	67.9
Overall Provider Rating	72.9

Specialty Care Clinics	*February 2016*
Courteous and Helpful Staff	80.4
Got Care When Needed	40.2
Provider Communication	69.6
Would Recommend	63.7
Overall Provider Rating	70.7

Specialty Care Clinics	*January 2016*
Courteous and Helpful Staff	74.7
Got Care When Needed	49.9
Provider Communication	77.5
Would Recommend	77.0
Overall Provider Rating	80.8

Specialty Care Clinics	*December 2015*
Courteous and Helpful Staff	74.5
Got Care When Needed	52.9
Provider Communication	76.6
Would Recommend	68.7
Overall Provider Rating	70.1

Specialty Care Clinics	*November 2015*
Courteous and Helpful Staff	66.9
Got Care When Needed	54.2
Provider Communication	68.3
Would Recommend	70.1
Overall Provider Rating	71.3

Specialty Care Clinics	*October 2015*
Courteous and Helpful Staff	79.5
Got Care When Needed	37.7
Provider Communication	78.9
Would Recommend	74.5
Overall Provider Rating	78.9

Specialty Care Clinics	*September 2015*
Courteous and Helpful Staff	75.2
Got Care When Needed	38.4
Provider Communication	71.4
Would Recommend	67.6
Overall Provider Rating	74.5

Specialty Care Clinics	*August 2015*
Courteous and Helpful Staff	75.0
Got Care When Needed	36.7
Provider Communication	69.2
Would Recommend	72.6
Overall Provider Rating	71.7

Specialty Care Clinics	*July 2015*
Courteous and Helpful Staff	70.6
Got Care When Needed	46.8
Provider Communication	72.8
Would Recommend	61.1
Overall Provider Rating	67.8

Specialty Care Clinics	*June 2015*
Courteous and Helpful Staff	76.3
Got Care When Needed	56.9
Provider Communication	71.6
Would Recommend	71.9
Overall Provider Rating	69.2

Specialty Care Clinics	*May 2015*
Courteous and Helpful Staff	71.3
Got Care When Needed	49.7
Provider Communication	65.9
Would Recommend	58.3
Overall Provider Rating	62.5

Specialty Care Clinics	*April 2015*
Courteous and Helpful Staff	77.7
Got Care When Needed	32.6
Provider Communication	69.2
Would Recommend	64.0
Overall Provider Rating	66.7

Specialty Care Clinics	*March 2015*
Courteous and Helpful Staff	78.0
Got Care When Needed	46.7
Provider Communication	73.1
Would Recommend	70.3
Overall Provider Rating	67.6

Specialty Care Clinics	*February 2015*
Courteous and Helpful Staff	69.3
Got Care When Needed	42.0
Provider Communication	67.2
Would Recommend	62.5
Overall Provider Rating	66.3

Specialty Care Clinics	*January 2015*
Courteous and Helpful Staff	64.6
Got Care When Needed	45.1
Provider Communication	65.4
Would Recommend	63.4
Overall Provider Rating	68.3

Specialty Care Clinics	*December 2014*
Courteous and Helpful Staff	68.1
Got Care When Needed	59.0
Provider Communication	62.1
Would Recommend	58.3
Overall Provider Rating	65.7

Specialty Care Clinics	*November 2014*
Courteous and Helpful Staff	78.3
Got Care When Needed	52.3
Provider Communication	73.2
Would Recommend	77.3
Overall Provider Rating	69.6

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