The DAISY Award for Extraordinary Nurses

The DAISY Award is an international recognition program for honoring the super-human work that nurses do for patients and families every day. At JPS, we recognize the extraordinary efforts of our DAISY winners, inpatient and outpatient RN and LVN team members, with monthly celebrations. DAISY winners are recognized on their units with a special pin, hand-crafted artwork, a sweet treat, and the addition of their names to the DAISY Foundation’s website


Tania Ayala, RN

Tania Ayala, RN 2 South

In addition to delivering consistently outstanding patient care, Tania Ayala leads her department’s cancer education efforts, teaching patients, providers and team members across the network about the importance of screening and early detection. Women’s Services has done employee education on women’s cancers for the last four years. This year, Tania led an effort to take the message to the clinics in the community, organizing fun fairs and providing patient education. At one clinic alone, Tania signed up 27 people for cancer screenings.

Tania OWNS patient safety, voluntarily serving as her unit’s safety officer, keeping us up to date and acting as our liaison with Emergency Management. She also is a certified interpreter, providing invaluable support for our Spanish-speaking patients and their families and ensuring accurate communication between providers and patients.

She took the initiative to get additional training in management of obstetric emergencies, and voluntarily cross-trained in the NICU. She is always among the first to step up and pick up extra shifts when the NICU census is high.

Daisha Lucio, RN

Daisha Lucio, RN Surgical Trauma Progressive Care

Daisha always connects with her patients and their families through small acts of kindness. Her nominator mentions her recent kind act when she even painted a patients’ toenails for her. It’s the minor details like these that make the patient experience. For another patient, as soon as she was able to eat solid food after surgery, she brought her a favorite meal. Patients never forget how Daisha made them feel in their time of need.

Marcus Barnes, RN

Marcus Barnes, RN Patient Safety

Marcus is recognized for his positivity and his personal mission to make sure the patients are treated with the highest quality of care possible. He regularly meets with leaders and staff to form and execute plans to continue to improve patient care.

When Marcus was notified of a potential patient exposure to an infectious disease, he organized phone calls and helped facilitate the organization appropriately handling of what could have been a serious situation. He regularly leads the organization through regular patient safety events so all involved can learn from errors and then put an action plan in place to prevent future events from occurring.

Audrey Law

Audrey Law, RN 2 South

Audrey is recognized as a DAISY recipient chiefly for her work as a preceptor to new nurses and her evaluation of the success of JPS Health Network’s perinatal pumping program. She provides education to her teammates about the importance of mom and baby’s first feeding and how it leads to better behavioral and financial outcomes for population health.

A nurse student and Audrey experienced the loss of an infant at term at 41 weeks while working in their unit. When the father returned to JPS with casting material, Audrey did not hesitate to make footprints of the baby for him. The keepsake was presented to the tearful family, and, it was the first time the mother smiled since losing her baby. Audrey’s mentee will never forget the humanity and compassion of her preceptor.

Lisa Temple

Lisa Temple, RN ICU

Lisa treats her patients as family members regardless of their background, race or socioeconomic status. When Lisa once cared for a homeless Vietnam veteran who passed away, she contacted his family who he hadn’t seen in years to deliver the news and invite them to see him one last time. The patient’s daughter wrote her a letter to thank her for her attentive and tender heart.

In it, she said, “They bathed him, shaved his face for him, kept his hair brushed, and changed the sheets and blankets frequently so that you watched him go from looking homeless to looking like our dad again.” Lisa’s attention to detail and willingness to go the extra mile had a significant impact on this patient’s family.

Berenice Sandoval

Berenice Sandoval, RN P4

Berenice delivers an exquisite level of care to her patients and demonstrates caring and compassion in everything she does. A patient was admitted in October after a car accident during which he sustained a spinal injury that limited his mobility and breathing. Berenice was part of his care team, and in February he made the decision to withdraw his care. Normally, Berenice works night shift, however, she came back to his bedside during the day time to sit with him when the ventilator was removed. She remained with him until he passed away.

“Our nurses genuinely care and we touch our patients’ lives in ways that cannot be measured,” her nominators said. “This nurse didn’t do this to be recognized, but because she had love in her heart for her patient.”

Katrina Wilkins

Katrina Wilkins, RN 2 North

From checking in on a patient who missed their appointment, to offering cab vouchers for a ride home after a hospital stay, to brewing coffee for the patient’s family members, it’s comfort for the patient and their family that Katrina Wilkins is best at. Her caring attitude, compassion and enthusiasm when building rapport are what make her a role model to her peers.

When a new mother had a cesarean section and had no family, friends of visitors for two days, the patient refused to eat until Katrina encouraged her and expressed the importance of regaining strength thorough nutrition and walking – no matter how small the steps are, it’s important to take them, she says.

Not only does Katrina care for her patients and families, she cares for her fellow team members. When one of the techs lost her mother, Katrina visited hospice with her coworker and then attended the funeral with her. She even cooked meals and helped her teammate where needed.

Jill Rueter

Jill Rueter, RN Cardiac Diagnostics

Cardiac stress testing can cause great anxiety for some patients, but, not for Jill’s patients. From offering warm blankets, to sitting and talking with them, she strives to make her patients feel at ease before a test is performed and throughout their visit.

When one of our most vulnerable patients needed clean clothes after his visit to JPS, she retrieved some for him, made sure he was fed and then connected him with transportation to take him to a shelter. Her nominators says she always thinks of others and has a strong belief her work serves a higher purpose.

“Jill's positive attitude and caring personality towards patients, family members, co-workers and all other staff is exceptional. She takes her job seriously and wants the patients to get the very best care,” says her nominator.

Cathy Johnston

Cathy Johnston, RN

It's not uncommon to hear Cathy chatting with the patients about those little things to help take their mind off of their current situation. In the words of the patients, "she makes me feel like I am a person here and not a number". At the end of her day, no matter what side the patients are on, she will stop by to say "just checking in" or to say "hello", or "goodbye" and see how things are going for them. A smile and a kind heart can go a long way and she doesn't do it for the recognition, she does not do it because she has to, she does it because she has a genuine interest in the patients and their families.
Often times in nursing, we have those patients that we know are not going to survive their journey and Cathy will stay by their bedside especially when they have no family or friends. She sits with them patiently, you may hear her hum a little tune, or simply talk to them about things she has learned about them over the few times she has interacted with them. Cathy will hold their hand and speak comforting words to them until the end. It is a sight to see such a compassion that drives her to do the things that she does.

Noralina LaCour

Noralina LaCour, LVN

Because she wanted to do something kind for her patients in the Family Health Center, Noralina LaCour, LVN rallied her team and they collected dozens of coloring books and crayons for children coming through the clinic. Noralina consistently dreams up new ways for patients and their family members to feel more at ease and welcomed in the clinic.
Nominator Kat Valentine says, “She is a leader to her peers and constantly strives to improve the patient and family experience through delivering quality healthcare and making sure processes are followed for safe care and interactions.”
Noralina oversees the outpatient pharmacy floor stock medications for the clinic and finds ways to improve the method of tracking and dispensing medications. She keeps a level-head and prides herself in helping others on the team.

Joan Ann Villesca

Joan Ann Villesca, RN

A family was able to forget their loved one’s recent cancer diagnosis for a short time when Joan Ann Villesca, an RN at 2 South, delivered an unforgettable moment. She secured a birthday cake and gathered team members into the patient’s room to sing “Happy Birthday” with her family present on what might be her last birthday.
That’s not the only moment when Joan Ann shined recently. She regularly makes discharge phone calls to Spanish speaking patients to check their progress and ask for ways JPS can continue to improve quality care. From reorganizing the supply room to organizing holiday or retirement recognitions, she’s exceptionally driven.
Through a smile, warm eyes and positive energy transferred through therapeutic touch, her intention is to always engage the patients she serves. “She is friendly and empathetic,” says Jeri Ames, her nominator. “She leads others in the same direction, impacting all patients on the unit.”

Ever Gomez

Ever Gomez, RN

Several of Ever's team members on P5 nominated him for the DAISY award for his most recent act of selflessness. Ever gifted incredible hope and peace of mind to a family when he coordinated delivery of a motorized wheelchair for a patient to use in their home. His acts of kindness and ingenuity don't stop there. Whether it's providing a refresher course on EKG interpretation to his team or offering explanation to patients and their families, the people Ever Gomez affects through his work on P5 are always immensely appreciative.

His nominators praise him for his commitment to improving outcomes for our patients through his cooperative leadership style and uncanny ability to connect with the patients and families he serves. As team lead, Ever is proud of his team and takes care to anticipate the patients' needs even up to the moment they are discharged.

Heinrich Schander, RN

Heinrich Schander Heinrich Schander has a kind, quiet way of motivating his patients on Pavilion 4 to expedite their recovery. He receives many comments from his patients and families in his WOW recognition cards, and everyone points out his kind and patient demeanor, no matter the healthcare struggle or setback they’re facing.

“He really takes his time and gives empathetic care. His patients feel his care and concern when he puts himself in their shoes,” said Melissa Cook, his team mate and nominator.

In the last six months, he has achieved 100% with pain medication follow up. Each time a pain medication is given, RNs have one hour to check back with the patient to re-evaluate the pain level for any further interventions or to determine if the pain is controlled. Heinrich serves as a role model to newer nurses on the floor. He’s instrumental in reviewing current processes, evaluating efficiency and bringing best practices to the table. He welcomes all new admits to the unit, and makes them feel as comfortable as possible.


Liza Rodriguez, RN

Liza Rodriguez Patients and their family members remember a smile, a kind word or a calming touch during their stay. Liza Rodriguez is recognized for these things and more, including her pleasant demeanor and impressive clinical knowledge. Liza has certifications and special training in art lines, running balloon pumps, managing CRRT patients. Not only was she recently promoted to team lead for her unit, she is a nurse everyone turns to for guidance.

When a patient was in a motorcycle accident and his prognosis was poor, his organs began to fail. Liza stayed with the family to comfort them. Her nominator and teammate Kandace Jamison witnessed this kind act and says, “She assured the mother that every person in the ICU, including the physicians, nurses and even down to the housekeepers were going to do everything in their power to care for her son.”

The mother later expressed how this impacted her. She stated that she truly felt that everyone in the ICU was a part of her son’s care, dedicated to providing excellent care and genuinely cared about her son’s outcome. She also stated that she would tell her son’s story to every person she met.


Adrea Crump, RN

Adrea Crump Adrea Crump, is an RN on the critical care unit of P5 and is recognized as a DAISY Award recipient for dependability, accuracy and exceptional care. “You could really tell she is a leader. She spoke to other team leaders or doctors to make sure my daughter received the best care,” said the family member who nominated her. This patient was 18 years old and in a car accident that almost took her life. During her stay she became septic and had four surgeries. The patient and her mom spent six weeks at JPS, and Adrea was always consistent in her care.

Adrea went the extra step to help find foods that were easy to eat after the patient’s surgery. She’d sit and visit with the patient to ease fears. She even printed out care information, medication lists and procedure information for the patient’s mother to see that she was at ease.

When it took the patient some time to get up for the first time after her surgery, Adrea never showed signs of frustration or rushed. “She truly cares about my daughter and her health, and wanted to see her progress and gain her life back.”



Gabriella Castillon, RN

Gabriella Castillon A patient on P5 nominated Gabriella Castillon, RN, as a DAISY Award recipient stating she’s never had a nurse more caring or compassionate. “She’s a true example of what a nurse should be. If JPS values integrity, excellence and compassion, she is a wonderful example of each of those values,” the patient said.

Through her presence alone, the patient knew Gabriella cared. “She is a complete package of compassion and caring. She smiles always, and no matter how hard her night was, I couldn’t tell. She was always there when I needed her, and she anticipated my needs.” Not once did the patient have to use her call light, and Gabriella checked in on her frequently. Each time she explained the test or check. Even upon leaving her shift, she’d say goodbye and relay any care information to the next nurse. This patient was touched most by Gabriella’s heart and small actions. It made an extreme difference during her stay.



Stephanie Alonso, RN

Stephanie Alonso Stephanie Alonso, a BSN and a member of the CCRN boosts the morale and lifts spirits of all who surround her while at work on P4, the hospital’s trauma unit. She likes to give back while asking for nothing in return. Her patients describe her as caring, motivating and empowering.

Her nominator, Melissa Cook, admires how Stephanie treats each patient not as a number or a room assignment, but as the person they are. She’ll get to know her patients and their families to build the bond between patient and nurse.

“We are fortunate to have such a wonderful individual on our unit,” Cook said. “She is amazing indeed.”

When asked what her favorite part of nursing is, Alonso indicated it was actually the discharge process, because it’s an opportunity to share valuable health education information with the patient and their family. Through in-patient care, it is the nurse’s job to help the patient over the hurdle that caused the hospitalization to begin with. Through teaching the patient during discharge, they learn about life-long diagnoses that could impact their quality of life, she said.

Paul Luyinda, RN

Paul LuyindaPaul Luyinda embraces change, especially when it means improved care for our patients. He plays a major role in precepting new hires in the Progressive Care Unit (P4) and fills in as a team lead from time to time.

His nominator Melissa Cook said, “His care is exceptional and everyone takes notice of it. Patients are constantly singing praises about Paul. His polite nature is like a rare diamond.”

He is frequently a patient advocate and in a recent experience, he made sure a patient had appropriate medications before he was discharged. His actions prevented an early discharge and also prevented the patient from having to be readmitted to the hospital.



Lynet Moenga, RN

Lynet MoengaLynet Moenga is recognized for her uncanny ability to influence others in a positive way. “Her spirit is contagious,” says her nominator Jeannie Simpson. She recently treated a young patient faced with deficits in speech, muscle coordination and thought processes. The patient later recovered and described Lynet as “empowering,” since she treated her with such dedicated and intentionally supportive care.

Lynet began her career at JPS in 2007, and in just six years transitioned from a nursing assistant to be an LVN. She later received her Associate Degree in Nursing in 2012 and then her Bachelor of Science Degree in Nursing in 2013.

She is part of the Skilled Nursing Unit – Tower 9 and was the first nurse in her unit to complete the Nurse Professional Development Program. She believes the goal to transforming healthcare delivery for the communities we serve begins in each one of us. She now mentors and encourages other nurses to demonstrate meaningful growth in the profession.


Sylvia Baker, RN

Sylvia Baker Sylvia Baker is described as the glue that holds the unit at Tower 7 together. In fact, she holds much more than unit together – this is demonstrated by her dedication to compassionate care. When a patient was receiving chemotherapy and lost her hair, she made calls to the American Cancer Society, JPS Center for Cancer and others to locate a long wig close similar to her hair before the treatment. She also gave her an assortment of scarves to wear.

In her role as team lead, she offers pop quizzes or facts regularly to her team to check their knowledge on medical procedures and encourage team learning.

“She is the type of team member who inspires me to not only give my all at the job we perform daily, but she inspires me to be a better person overall,” said her nominator Daphne Young.



Celeste Caliman, LVN

Celeste Caliman The JPS Center for Cancer Care is a relatively small clinic with an extremely high patient volume and, Celeste Caliman, LVN has served a variety of roles in it. She’s this month’s community health DAISY award recipient and has worked in each area whether the infusion/chemotherapy area, radiation oncology area or the clinic itself.

Celeste works diligently to assist patients in keeping their scheduled appointment times. In addition to routine tasks, you’ll often find her training a new nurse or covering an extra shift. In the past six months she’s worked as an LVN and a patient care coordinator.

Her nominator, Patrick Makarewich, the Service Line Administrator often seeks ideas related to JPS operations and patient care. He says, “Celeste is always respectful, direct and supportive to our patients, making them feel valued as JPS patients. She’s a professional who knows her job, does it well and supports her patients.”




Yesenia Martinez, RN

Yesenia Martinez
Yesenia Martinez made her transition from LVN to RN while employed with JPS and remains committed to caring, service and patient and staff education every day. She is recognized as a DAISY award recipient for her amazing act of compassion when she and her team “adopted” a patient’s family by purchasing gifts for the entire family for the holidays.

“Through her interactions with patients she demonstrates excellence in listening and creates a welcoming, informative environment for the families she serves,” said her nominator Jeri Ames. Her accommodating and supportive nature extends to our patients, their families, her peers and our resident staff. Often, regrettably, she delivers news to newly diagnosed cancer patients or families who have lost their baby. Yesenia is someone other nurses at 2 South look to during new initiatives or ways to educate or improve in their roles.


Marti Chaney, RN

Marti Chaney DAISY award recipient Marti Chaney, RN exudes joy year round. According to her nominator Patrice Milton, Marti makes it her mission to carry the JPS vision and values in her heart daily. She feels personally responsible for every patient and team member she encounters.

Her most recent selfless act occurred during the holidays for a patient in P5. The individual in her care was hospitalized for over a week leading up to Christmas, and was not going to be able to complete her holiday shopping for her family. Without hesitation, Marti leapt to action and encouraged her unit and physical therapy to “adopt” this patient’s family for the holidays. She raised $140 to purchase toys, pajamas, books, food and blankets. The unit wrapped the gifts and gave them to the patient before she left JPS demonstrating the true spirit of the season.

She introduced the “Let’s CHAT” method to her team during shift huddle to improve bedside reporting and increase staff ownership of their roles and dedication to the patient experience. This project aids nurses in assessing patient complaints and communicating health information effectively to the physician.

“She is very motivated and she has a contagious behavior that spreads to the staff,” Milton said. Marti knows the value of creating a sense of community at JPS, and she engages others in positive change.


Susan Robinson, LVN

Susan Robinson Consistency is critical for Susan Robinson, an LVN in 2 North. Her nominator Katrina Wilkins credits her for treating all patients equally and respectfully as if they are an extension of her family. Susan exemplifies the JPS mission by ensuring that she always delivers quality care to her patients. She makes them feel as comfortable as possible from the beginning by checking the patient’s room before their arrival, then greeting the patient and welcoming and including their family members in the conversation when they are in the room.

“She treats every patient as if they were her children or part of her family,” said Wilkins. “She gives 150 percent to her patient care to ensure that they have the best experience while here at JPS, whether she's a first time mom or a returning patient.” She wants to be sure that when the patient leaves the hospital they will be talking about not only the care they received from her but from all the personnel the patient came into contact with while here at JPS.

Robinson is a top earner of “WOW!” cards in her unit. Patients most often comment on her exceptional customer service, attentiveness and compassion. She also received recognition from the Lactation Department for her dedication to breastfeeding support for her patients.


Melissa Cook, RN

Melissa Cook Melissa Cook’s commitment to quality takes her far beyond the halls of her own Cardiovascular Progressive Care Unit. She is a team member on three DSRIP projects — initiatives funded by the state’s Medicaid 1115 Waiver to improve healthcare delivery — focused on preventing costly hospital-acquired infections that kill thousands of patients across the country each year.

“Melissa has a take-charge attitude that enables her to accept challenges and aid in sustained process change,” said manager Nancy Radtke.

The sepsis DSRIP team has implemented process improvements credited with cutting the sepsis mortality rate at JPS in half since 2012. Cook is also on the CAUTI and CLABSI teams at JPS, working on protocols to prevent catheter-associated urinary tract infections and central line-associated bloodstream infections.

She’s also on the hospital’s Infection Control, EPIC End User, Safety and Quality committees, as well as Nursing’s Web page committee, working on nurse-friendly format changes. On her unit, she is FIT tester, safety officer and EPIC super-user. She developed her unit’s “Welcome to P4” brochure for patients, with feedback from P4’s unit council (which she co-chairs,) and coordinates the unit’s newsletter.

None of this takes away from patient care, Radtke said, sharing content of a recent WOW! written by a patient. “Above and beyond duty,” patient B.B. wrote. “She hand-washed my clothes for me …. She is here when I need her and she exudes excellence.”


Jorge Ortiz, RN, BSN

Jorge Ortiz Jorge’s manager gets a lot of comments from patients about him, and they all sound a lot like this: “He is a wonderful nurse — so caring and lots of patience. Don’t let him get away! I am so happy and proud of the JPS family and the hospital, too. With great thanks, RLS.”

“This patient feedback and WOW card is a common theme for Jorge,” manager Stephen Heinrich wrote in Jorge’s nomination. “His efforts reflect on the entire JPS family and hospital.”

Jorge works in the Clinical Decision Unit (former Observation,) where there’s plenty of competition for highest patient satisfaction score. “His patient feedback is consistently at the top of the rankings,” Heinrich wrote. “Every single patient, visitor, guest, employee and coworker is ALWAYS treated with courtesy and care. His attitude is always positive, whether he is being presented with multiple challenging situations or the day is flowing smoothly. Staff have never witnessed him having a ‘bad day’ no matter what challenges he may be having at work or home.”

A staunch patient advocate — “a true servant leader at the bedside,” Henrich says  —Jorge looks out for his co-workers, as well. “He serves his coworkers by coming in to work frequently on short notice if coverage is needed. He floats to other departments with a positive attitude, ready to learn and help.”

Anthony Blevins, RN, BSN, CEN, LP

Anthony Blevins Anthony’s 12 years of experience in nursing includes six years as a flight nurse. Before that, he was a paramedic and an EMT, giving him a unique perspective on patient care — one that proved invaluable for a patient found unresponsive on the loading dock, on the north side of the building across the street and a significant distance from the Emergency Department.

Anthony was first on the scene following the code blue call on the stat line, and initiated chest compressions as other team members arrived, recalled nurse Jessica Cash. “The scene became somewhat chaotic, but Anthony stayed calm and provided structural organization to a high-stress situation. He facilitated efficient transfer to the emergency room, ensuring that all ACLS protocols were followed, and stayed with the patient throughout the 30-minute resuscitation effort, working with the primary nurse and physicians.”

The patient survived and was moved to the ICU in stable condition. “If not for Anthony’s expert assessment, immediate recognition of an emergent situation and appropriate response, this patient would likely have not survived,” said Cash.

“This is just one of many examples,” Cash said, “of how Anthony’s knowledge and experience, along with his ability to stay calm and lead during high-stress situations, produces the best possible outcomes for patients. Simply put, Anthony is the nurse everyone wants around when something goes bad.”



Shannon Thompson, RN, BSN

Shannon thompson Shannon is never content with a process that works. “She is always trying to improve and raise our standards for our patients,” says nurse nominator Amy Rimmer. “She is always brainstorming new ways to improve how we do things on 2 North to improve our patient experience.” That includes picking up her patients’ medications from the outpatient pharmacy, saving them from waiting in line at discharge. “One day, she was really busy taking care of a patient who had been calling her constantly. She hadn’t had her lunch yet and had not pumped yet (and if you know anything about breastfeeding, you know how important that is.) The patient was ambulatory, as was her family, but this patient requested assistance getting her prescriptions. Shannon went downstairs, waited in line and brought the medication back to her patient.”






Angela Lightfoot, LVN

Angela LightfootAll of Angela’s patients feel as though they are her only one, says nominator Terrie Lynn Estes, nurse practitioner in Internal Medicine. “She goes above and beyond her duty as a nurse to make them feel special, demonstrating that she is concerned about their needs. She treats every patient as if they are the only one she is caring for that day. No rush. All of them get her equal time and commitment.”  She also maintains professional boundaries. “She recently lost the father of her daughter,” Estes recalls. “She came to work daily, kept a smile on her face and love in her heart for evey patient she cared for, never changing her positive outlook. Patients never knew the struggles she and her daughter were suffering …. She is pure joy to work with.”







Jansuda Sukmungsa, RN

Jansuda Sukmungsa Jan’s degree of skill and attention means she is often assigned the sickest patients in the ICU. “She keeps her patients SAFE,” said nurse nominator Ann Wynne. She is equally good with her patients’ families. “She explains procedures and prognosis in a manner that they understand, which means taking time to ensure all questions and concerns are answered in a compassionate and kind — but realistic — way.” And that’s not easy. “It takes practice and experience to tell a family member their loved one is not going to make it, or that a difficult, painful decision has to be made,” said Wynn, recalling listening in as Jan explained to a mother what to expect during her son’s recovery. “The mom told me later how wonderful Jan was and how grateful she was that her son had been brought to JPS. This is a mom who will go out into the community and spread the word.”





Gwendolyn Woods, RN, BSN

Gwendolyn Woods Gwendolyn works at JPS Health Center-Cypress, where she reaches out to patients who have been to the Emergency Department or Urgent Care repeatedly. Do they know, she asks, that Cypress sees walk-ins? They don’t have to wait in the ED or Urgent Care for non-emergencies. “A lot of the patients come in so happy that they don’t have to go to the hospital and wait,” says nominator Sonja Wilson. And when they come in, Gwendolyn treats them with compassion, love and respect — even if it’s time to go home. Wilson recalls the night a patient came in after Cypress closed. She had been asked to leave a shelter and had nowhere to go. Diabetic, she was in need of medication and was suffering severe anxiety. In time, the patient agreed to go to the hospital and come back for follow-up after discharge. “Gwendolyn went out of her way to take care of one of the JPS family members,” says Wilson.

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