Lara Burnside, Senior Vice President, Chief Experience Officer / Strategy
Burnside has been a healthcare professional for more than twenty years. She works with all levels of hospital leadership implementing strategies, processes and systems to create a great experience for patients, physicians, and employees. From 2008 to 2015, she worked with Children’s Health in Dallas, as a consultant and also as the Senior Director of Service Excellence.
Burnside spent 10 years working for a large healthcare consulting firm focused on service and operational excellence. As a consultant, Burnside worked with thousands of hospital leaders and physicians at more than 150 health care organizations. Her concentration on employee engagement, patient experience, and creating a culture of service has led to organizations achieving their highest outcomes in service, quality, finance, human resources, and growth. Burnside has experience with large for-profit and not-for-profit health care systems, academic medical centers, and small rural hospitals.
Burnside has a Bachelor’s Degree in Communications/Public Relations and a Master’s Degree in Healthcare Administration.