Employee Assistance Program


The Employee Assistance Program (EAP) is a free, confidential counseling and referral service designed to help JPS team members resolve personal and work-related issues that may affect your job performance or quality of life. The EAP is available and free of charge to JPS team members and their immediate families. If you are unsure about your eligibility, please call the EAP.

A licensed therapist is available 24/7. In-person appointments are also available during office hours. For support and guidance, call 817-702-1688.

Office Hours:
8 a.m. - 5 p.m., Monday - Friday.

South Campus
1201 S. Main Street Suite J
Fort Worth, TX 76104


EAP COVID-19 Resources
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EAP Resources



Annia Palacios, LPC, LCDC, CEAP, Director

Annia Palacios, Director of the JPS Employee Assistance Program, has dedicated her career to providing high-quality mental health services to all. Annia has extensive experience delivering EAP services to a global population of employees and their families within Fortune 500 companies. She is a Licensed Professional Counselor (LPC), Licensed Chemical Dependency Counselor (LCDC), and a Certified Employee Assistance Professional (CEAP).

Nichelle Baly LPC, CCM

Nichelle Baly is passionate about helping adults and adolescents struggling with anxiety, depression, communication, work, and relationship concerns. Nichelle encourages individuals to reach their highest potential by teaching the importance of setting boundaries, improving relationships, and creating balance in all areas. She earned her bachelor's degree in Psychology from the University of North Texas and master's degree in Professional Counseling from Amberton University. Nichelle is a Licensed Professional Counselor (LPC) and Certified Case Manager (CCM) with experience in providing individual and group counseling.

Rosanna L Santiago, LPC-S

Rosanna Santiago has worked over a decade with clients struggling with anxiety, depression and grief to help them develop a toolbox of strategies to manage daily stressors. She has worked extensively in schools teaching social emotional learning, writing guidance curriculum, as well as managing a caseload to provide therapy for kids for their academic, personal and social emotional needs. She earned her bachelor’s degree from Texas A&M University and completed her master’s degree in Counseling at the University of North Texas. Rosanna Santiago is a Licensed Professional Counselor Supervisor (LPC-S) who helps develop and coach future mental health counselors as well as providing individual, group and family sessions.




Short-term consultation and referral services are available for any challenges that you may face. Our counselors have the training and experience to assist team members and their families with a wide range of life issues. After initial assessment, you and the EAP counselor will discuss whether your needs are better addressed through short-term counseling or by referral to an appropriate specialist.


Emotional Health

  • Anxiety and stress
  • Depression
  • Grief and loss
  • Anger management


Marriage and Family

  • Parenting and step-parenting
  • Marital stress
  • Separation and divorce


Substance Abuse

  • Concern over personal use
  • Concern over a loved one's use
  • Tobacco cessation



  • Workplace conflicts
  • Dealing with difficult people
  • Burnout


Financial Crisis

  • Gambling
  • Change of income


Work/Life Harmony

  • Childcare
  • Eldercare
  • Time management


Services to Organizational Leaders

The JPS Employee Assistance Program provides consultation with, training of, and assistance to JPS leadership seeking to manage a troubled employee, enhance the work environment, and improve employee job performance. These offerings include the following stand-alone or integrated resources:

  • Management consultation: use of an EAP clinician to offer behavioral science expertise in the formulation of a plan to address an employee behavioral problem.
  • Management trainings: for example, the "Constructive Accountability" segment of Sprint for Success.
  • Management referrals: This may begin with coaching a leader in the use of constructive confrontation to address the employee's job performance problem. Once the referral is made, the EAP clinician provides the referring leader with information specific to the employee's attendance and compliance with EAP recommendations.


Presentation Services

The JPS Employee Assistance Professionals provide ongoing EAP specific trainings and EAP topical seminars. These services can be requested by a leader from any department. Topics may include, but not limited to, any of the following:

  • Overview of EAP services
  • Burnout/Self-Care
  • Trauma Informed Care
  • Work/Life Harmony
  • Wellness
  • Stress Management
  • Grief
  • Workplace Violence
  • Vicarious Trauma
  • Conflict in the Workplace
  • Depression/Anxiety


Group Support

The JPS EAP clinicians offer debriefings and support groups to those departments in need. This may be requested for the following reasons:

  • Death of a beloved employee, employee family member, or patient
  • Aftermath of a natural disaster
  • Aftermath of an emotionally convoluted case that's affecting the team
  • Traumatizing event that has affected the team


Schwartz Rounds

Schwartz Rounds, which provides a special method of fostering emotional resilience in the workplace, is now embraced and practiced across more than 500 healthcare organizations. The purpose of Schwartz Rounds is to bring us together, on a regular basis, to talk about the difficult social, emotional, and spiritual issues we face daily in our work as caregivers. It is a chance to hear from, and share with, our colleagues, in a safe and confidential environment, our thoughts, our feelings, and experiences. And in doing so, to remind and refresh the compassion and caring that originally led us into our careers. Schwartz Rounds are different than the usual ones. They are not to problem-solve, analyze, or critique. We meet to share our experiences, to find support in our daily challenges, to foster teamwork, and ultimately to enhance the quality of care we provide our patients. The JPS Employee Assistance Program is one of several JPS functions that collaborate in the offering of Schwartz Rounds. Should you have a particular idea, theme, or question regarding Schwartz Rounds, please feel free to contact us at 817-702-1688



What can I expect if I contact the JPS EAP?
An experienced, professional EAP counselor will meet with you, either by phone or in person, conduct a confidential initial assessment and work with you to determine the best course of action to resolve your issue. Your counselor might provide a referral to a specialist if that is the best option for you.

Who is eligible?
The EAP is available and free of charge to JPS team members and their immediate families. If you are unsure about your eligibility, please call the EAP.

Are EAP counselors qualified to help me?
EAP counselors are specially trained to help employees manage life's challenges. They must hold a master's degree or higher in psychology or social work, be licensed for independent practice, and have earned the designation of the Certified Employee Assistance Professional.

What about confidentiality?
Confidentiality is critical for a successful EAP. An EAP counselor must adhere to the same strict measures of confidentiality as any mental health professional, including the state regulations and ethical codes that govern confidentiality. Appointments are kept confidential. Information is not included in personnel records, employee health records or EPIC, nor is it released to supervisors, coworkers, family or friends without your written permission. A few highly limited exceptions to confidentiality exist, such as when required by law or if there is a serious concern for harm to self or others.

What about cost?
All services provided directly by the EAP are free to you. If an EAP counselor recommends using an outside resource (practitioner, program or community agency), you will be provided with information about costs associated with those services, including information related to your medical plan coverage.

How do I access the EAP?
Call (817) 702-1688. You will have the option of speaking with an EAP counselor by phone or by an in-person appointment (your choice).

Why is JPS providing an EAP?
JPS knows our employees are our most important resource. When our employees face challenges or address important decisions, we want them to have extra assistance and support at hand.