What is EpicCare link?
EpicCare Link is Epic's web-based application that provides referring practitioners and staff real-time web access to patient information so they can communicate and collaborate with JPS Health Network team members to provide quality patient care.
How does this improve patient care?
- Provides comprehensive access to patient information: EpicCare Link gives healthcare providers secure access to patients' electronic health records, including lab results, diagnostic tests, hospitalization records, medications, allergies, and medical history. This comprehensive view allows for more informed decision-making and continuity of care.
- Enhances communication between providers: It enables secure messaging and information sharing between hospital care teams and external providers like primary care physicians, specialists, and community care facilities. This improved communication leads to better coordination of care.
- Supports continuity of care: Providers can maintain continuity of care by accessing up-to-date patient information even after the patient has left the hospital. This is especially helpful for follow-up care and ongoing treatment.
- Improves efficiency: By consolidating patient information in one accessible system, EpicCare Link reduces time spent searching for information, allowing providers to spend more time on direct patient care.
- Facilitates referrals and care coordination: JPS providers can easily make referrals, place orders, and coordinate care with other healthcare organizations using EpicCare Link.
EpicCare Link access can be provided to a wide range of affiliated users that assist in providing care and other support functions to JPS patients.
Serviceable locations include (but are not limited to):
- Medical offices
- Skilled Nursing facilities
- Home Health facilities
- Rehab facilities
- Hospice facilities
- Lab facilities
- Imaging facilities
- Public Health Departments
- Durable Medical Equipment (DME) Companies
- Other entities that would need access for payment/billing
FAQs
JPS Health Network is providing EpicCare Link at no cost. EpicCare Link is a web-based service that requires no installation on your servers or computers.
Please visit EpicCare Link to request access.
You must use one of the following internet browsers to access EpicCare Link:
- Google Chrome 88 and any later versions
- Microsoft Edge version 88 or later
- Mozilla Firefox version 78 or later
- Safari version 14 or later
EpicCare Link provides view-only access to the patient's JPS Health Network health record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history, and more.
For login issues, please check with your Site Administrator first as they have the tools to assist. For technical or login issues that cannot be resolved by the Site Administrator, please call the JPS Help Desk at 817-702-6222.
Please note that EpicCare Link users must log into JPS Health Network EpicCare Link once every 90 days in order for their account to remain active.
Your access to EpicCare Link is granted specifically to support your professional responsibilities in patient care. By accepting the Terms and Conditions for EpicCare Link usage, you commit to maintaining the confidentiality of this information and preventing unauthorized access. You bear full responsibility for all activities associated with your user credentials, including your username and password. This responsibility extends to any actions taken under your account, even if you momentarily step away from your workstation and someone else uses the system in your absence.
If others in your clinic or department need EpicCare Link access, they can request their own account by reaching out to their Site Administrator and they can submit the request.
You can reset your own password provided you configured your challenge questions when you initially signed in (Menu > Settings > Challenge Questions). If you did not, you should contact your Site Administrator.
New user requests for an existing site/practice must be submitted by the site administrator.
- Log into EpicCare Link
- Go to the Manage My Clinic tab, select Requests > Request New Account
Once the account request has been approved and processed, you will receive your username and password via email. Please make sure to enter an accurate email address in the request form to ensure the receipt of your usernames and passwords.