Network Update

August 16, 2026

An Update from JPS Health Network

To our patients: MyChart is now available, and JPS has resumed routine operations. Thank you for your patience and continued trust in JPS!

MyChart users: To log in, click on the ‘Log in with username or Epic ID’ on the login page. If you have trouble after attempting to log in, click the “Forgot login information?” link and follow the prompts.

We will continue to provide updates as necessary.

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August 14, 2026

An Update from JPS Health Network

JPS Health Network has made significant progress to resume routine operations. Following required system reviews and safety checks, we have brought our core electronic health record system back online, and the temporary ambulance/EMS diversion for stroke, trauma, and serious heart attack patients has ended.

As a result:

• Outpatient pharmacies, patient registration, laboratories, community clinics and other areas have returned to normal operations for patients.
• Elective procedures have resumed, and postponed procedures are being rescheduled.

Patient care and services continue across JPS while work remains underway behind the scenes to fully restore all business systems.

Some digital tools remain unavailable, including the MyChart patient portal, however we expect this to come back online soon.

We thank everyone for the outpouring of support during this disruption of our routine operations. We are grateful to our patients and families for their patience, our community partners and hospitals for their support, and our JPS team members for their extraordinary commitment to provide exceptional care for the people who count on JPS every day.

JPS will continue to provide updates as necessary.

For more information or assistance:

• JPS Outpatient Pharmacies: 817-702-3531
• JPS Community Health Centers: 817-702-1100
• JPS Outpatient Behavioral Health: 817-702-3100
• JPS Main Hospital: 817-702-3431
• For Other Patient Relation Needs: 817-702-1333

Anyone experiencing a medical emergency should call 911.

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August 7, 2026

Early Monday morning, JPS Health Network identified suspicious activity within our technology environment. To isolate and secure the environment, we made the decision to take our network systems down using a controlled network downtime.

Our IT teams continue to work diligently to resolve the downtime. At the same time, our clinicians and staff remain fully engaged in caring for our patients and are using established downtime procedures to continue providing care. We apologize for the disruption this downtime has caused.

Restoring our technology environment safely is careful, methodical work that takes time. Based on our current assessment, we expect to remain under downtime procedures for the next several days.

Our focus remains firmly on our patients during this time. Clinical leaders are continually evaluating services using established quality checks, clinical protocols, and operational assessments. Some services may be temporarily paused, adjusted, or moved based on our ability to provide care safely. Every decision is being made with safe, high-quality patient care at the forefront.

Patients should keep scheduled appointments unless contacted directly by their JPS care team. We understand the importance of timely healthcare, including access to medications. Patients who need assistance should contact the appropriate JPS call center:

What Patients Should Know

• JPS Outpatient Pharmacies: 817-702-3531
• JPS Community Health Centers: 817-702-1100
• JPS Outpatient Behavioral Health: 817-702-3100
• JPS Main Hospital: 817-702-3431
• For Other Patient Relation Needs: 817-702-1333

Anyone experiencing a medical emergency should call 911.

Throughout this disruption, our commitment remains steadfast: to provide safe, high-quality care that our community trusts JPS to deliver. We are grateful to our teams for their resilience, professionalism, and dedication to our patients and to one another. We appreciate our community for your support. We will continue to share confirmed information and provide updates as our work progresses.